Privacy Policy

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1. Information We Collect

We may collect and process the following personal data:

• Full name
• Contact details (email address, phone number)
• Booking and appointment details
• Medical and consultation information relevant to treatments
• Payment confirmation details (we do not store card information)
• Images or videos (before & after) with your consent
• Website usage data (IP address, browser type, cookies)

2. How We Use Your Information

We collect your information to:

• Manage bookings and provide services
• Communicate appointment confirmations and updates
• Ensure treatments are safe and suitable
• Maintain client records and legal compliance
• Improve our services and website
• Send marketing communications (only with your consent)

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract (booking and treatment services)
• Legal obligation (record keeping and compliance)
• Legitimate interests (service improvement and business operations)
• Consent (marketing communications and photography)

4. Medical & Sensitive Data

Medical information provided during consultations is treated as special category data and is:

• Collected solely for treatment safety
• Stored securely
• Accessed only by authorised personnel
• Never shared without your explicit consent unless required by law

5. How We Store & Protect Your Data

We take appropriate security measures to protect your personal data, including:

• Secure digital storage systems
• Restricted access to client records
• Confidential handling of consultation forms

Your data is retained only for as long as necessary to fulfil legal, operational, or insurance requirements.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share data with:

• Booking and payment service providers
• Professional advisors (legal or insurance)
• Regulatory authorities when legally required

All third parties are required to handle your data securely and lawfully.#

7. Cookies & Website Analytics

Our website may use cookies to:

• Improve functionality and user experience
• Analyse website traffic

You can control or disable cookies through your browser settings.

8. Marketing Communications

We will only send marketing emails, texts, or promotions if you have opted in.

You may withdraw consent at any time by:

• Clicking “unsubscribe” in emails, or
• Contacting us directly

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. Data Retention

Client records are retained for a period required by legal, insurance, and professional standards.

Once no longer required, data is securely deleted or anonymised.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Zivva Beauty & Aesthetics

📍 Surrey Quays, London, United Kingdom

📞 +44 7379 875301